Privacy Policy
Effective Date: Nov 6, 2026
This Privacy Policy applies to the www.route.software website and the Route Tracker software and mobile applications operated by Cairn Applications Inc. (“Cairn,” “we,” “our” or “us”) (the “Site”). Please read these terms carefully. They set out legally binding terms and conditions to your use of the Site and any of our services available through the Site (“Services”).
1. Personal Information We Collect and How We Use It
We collect and use your personal information for business purposes, including to provide the software or services that you request (collectively, “Services”), to communicate with you about them, and to do all things necessary to administer the Site and Services, and manage, protect and improve them.
“Personal information” is data that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular individual or household. There are a few ways in which you may explicitly and intentionally provide us with, and consent to our collection of, certain personal information. We may use links throughout the Site to provide you with the opportunity to contact us to request Services or information. In order to fulfill your request, we collect your name and address, phone number and/or email. By initiating any activity or transaction with us that uses financial information, you consent to providing your payment card data to us and any service providers processing the transaction as required to provide payment services to you.
You may request that we send emails on your behalf (where you appear as sender) to your customers or personnel through software made available through the Site. You represent that you have authorization to use such customer/personnel names and email addresses and share them with us, and that such sharing with us is consistent with your publicly available privacy policy.
You may send work orders to your drivers through software made available through the Site. While we would not have a reason to independently access such personal information (except as may be required by law), we would have access to their names and email addresses as we maintain and service the software.
You may invoice and collect payments from your customers through software made available through the Site. While we would not have a reason to independently access their payment card information (except as may be required by law), we would have access to their payment card information as needed to provide payment services to you. We do not offer any payroll services to pay your drivers or other personnel.
If you or your drivers use our mobile applications, we may collect the location of the device, photos and other information entered in the application, to provide the Services, such as recording where containers are delivered and when work is completed. You are responsible for informing your drivers and other personnel that this information is collected.
If you use our text messaging features, we send messages to the phone numbers you provide through our messaging service provider. Message and data rates may apply. To stop messages, reply STOP; our carrier will block further messages to your number. Replies to our messages are not monitored. You (our customer) are responsible for obtaining any consent the law requires before a number is texted.
We keep personal information for as long as reasonably necessary to provide the Services, operate and improve our business, and comply with our legal obligations. When a customer leaves, we close their logins and then delete, de-identify, or securely archive their information, keeping it only as long as reasonably necessary for our legitimate business and legal purposes. The retention period for information collected through the QuickBooks Online integration is described in Section 10.
2. Other Information We Collect and How We Use It
Details of your use of our software and related services (subject to the terms of a separate end user license agreement with us), acquired from or through your account or the software, including, without limitation, performance-related and usage data (such as number of containers across users, their locations, etc.) are available to us, and can be used to improve our software and services. We may also use such information on an aggregated basis in our discretion across our customers, including sharing such information with third parties of our choosing, provided that such information is not used to personally identify you. This includes using such information, in aggregated and de-identified form, for internal analysis, for industry benchmarks and comparisons across our customers, and in our marketing and advertising (for example, published fleet size, occupancy, pipeline and turnover statistics). You have no independent right to see or use such information.
When you visit or interact with the Site, we, as well as our service providers (such as Google Analytics) may use assorted technologies that automatically or passively collect information (traffic data) about how the Site is accessed and used. Traffic data may include, but is not limited to, browser type, device type used to access the Site (i.e., computer or mobile device), unique number assigned to identify such device, operating system, application version, click path taken through the Site, your use of features or applications on the Site, and other publicly available information (including sites visited before and after the Site). This information helps us improve our Site and Services. Traffic data is generally non-identifying, but if we associate it with you as an identifiable person, we will treat it as personal information.
3. Do Not Track Requests; Third Party Tracking
Unless your browser settings are configured to make your online activities and publicly available information about your online activities (such as traffic data described above) invisible to usage analytics tools, we do not presently have the capability to omit you from usage analytics to the extent your browser only sends us a “do not track” message and does not otherwise screen you from tracking without any action on our part.
Third parties, other than our vendors (such as our website analytics provider), do not have authorization from us to track which websites you visited prior and after visiting our website. That said, we cannot control all third party tracking and there may be some third party tracking over time and across third-party websites that occurs without our knowledge or consent.
4. Information We Share with Others
We may use or disclose your personal information and any other information about you to our personnel, to protect the security and integrity of the Site, to correct technical problems and malfunctions on the Site, to technically process your information, to provide Services or to take precautions against liability. We also may provide your personal information and any other information about you to vendors who provide services on our behalf, to your company or organization if you use our Services under a corporate or other commercial account, and in connection with any Services you purchase from us, to your credit card issuer, credit reporting and fraud checking agencies as necessary, and to debt collection agencies if you fail to pay monies owed to us. If you request Services via a mobile device, your request will be transmitted via your mobile carrier’s network and your carrier may have access to it. Consult your carrier’s privacy policy for additional information. There are no limits on our ability to use information that does not identify you.
We reserve the right to transfer any information we have about you in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our business. We reserve the right to disclose any personal information or other information as needed if that information is requested by law enforcement agencies or if we are required to do so by law, treaty, regulation, subpoena, court order, or by a government entity. We also may disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating our End User License Agreement or any other agreement with us.
5. Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such other websites. Please read the privacy statements of each website you visit. This Privacy Policy applies solely to information collected by us through the Site. Any links to other websites are for your convenience and do not signify our endorsement of such sites or their contents.
6. Children
The Site is not directed to children. The Services are not intended for use by minors in the United States, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected the personal information of such a child we will take steps to delete the information as soon as possible.
7. California Privacy Rights
We do not share personal information (of California residents or others) with third parties for such third parties’ own direct marketing purposes.
If you are a California resident, you have the right to: (i) know the categories and specific pieces of personal information we collect about you, the categories of sources, the business or commercial purposes for collecting it, and the categories of third parties to whom we disclose it; (ii) request that we delete your personal information; (iii) request that we correct inaccurate personal information; and (iv) opt out of the "sale" or "sharing" of your personal information as those terms are defined under California law. We will not discriminate against you for exercising these rights.
The categories of personal information we collect, the sources, the purposes for which we use them, and the categories of third parties to whom we disclose them (such as service providers and payment, analytics, credit-reporting, and fraud-prevention vendors) are described in Sections 1, 2, and 4. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We disclose personal information to our service providers and vendors only to perform services for us under contracts that limit their use of it.
To exercise any of these rights, email us at support@cairnapps.com; because we operate online and deal with you directly, email is the designated method for submitting requests. We retain personal information for the periods described in Section 1. We review and update this Privacy Policy at least once every twelve (12) months.
8. Notice to Residents of Countries Outside the United States
Cairn is headquartered in the United States. Personal information may be accessed by us or transferred to us in the United States or to our business partners, or service providers elsewhere in the world. If you are located outside of the United States, be advised that any information you provide to us will be transferred to and stored in the United States and that, by submitting information to us, you explicitly authorize its transfer and storage within the United States. We will treat personal information according to this Privacy Policy regardless of where it is processed or stored.
9. Security
When you register with the Site, your user account is password protected, but that security measure is only as good as the care you take to protect your password. We use reasonable administrative, technical and physical safeguards designed to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee the security of any information.
10. QuickBooks Online Integration
If QuickBooks Online integration is available for Route Tracker and you choose to connect it, you authorize us through Intuit’s secure sign in. We never see or store your Intuit username or password. Intuit gives us access tokens limited to the accounting data of the QuickBooks company you select. We store those tokens encrypted and use them only to provide the integration. Information we receive from QuickBooks Online under this Section 10 is the "Integration Data" referred to in the End User License Agreement.
While connected, we read your chart of accounts, your customer and vendor names (so you can choose the summary customer and vendor), your accounting preferences and your books closing date. We use this information to map Route Tracker accounts to your QuickBooks accounts and to avoid posting to closed periods. We write summarized journal entries for the posting period you select. These entries carry totals by account. They do not include your individual customers’ names, addresses or payment details.
We do not sell QuickBooks data, rent or disclose it to third parties for monetary or other valuable consideration, share it for advertising, or use it for marketing. QuickBooks data is not included in the aggregated information described in Section 2. We keep your connection details and a record of each journal entry we post for as long as your account uses the integration, so no entry is posted twice. We keep sync and activity logs for 24 months.
You can disconnect at any time from the Apps section of QuickBooks Online. Once you disconnect, we can no longer read or write your QuickBooks data. To have your stored connection details and sync records deleted, contact us using the information below. If records are deleted and you later reconnect, entries for previously synced periods may be posted again.
11. Policy Changes; Contact
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by email or within the Services before they take effect. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect. In the event we make material changes to this Privacy Policy, we may summarize them in this section. Feel free to contact us with any questions: by email to support@cairnapps.com.